FAQ

Questions about Photography

2018-09-28_0004Q: How long from my event (wedding/quince/other) until I get to see my final edited photos?

A: 3 Months / 90 Days

01.05.19_highres_adriana carlos engagement_bbs-8071_web

Q: How long till I can see my photos from the photo shoot?

A: Final images take 7-14 business days to be delivered to client by purchased delivery method.

Q: How will I receive my photos (digital files)?

A: You will receive your photos via download service through an email link or text message. Ben Briones Studios WILL NOT be using CDs, DVDs, or USBs as a delivery option for digital files effective 01/01/2019.

Q: How many outfits can I take for my engagement photoshoot?

A: You are allowed two looks/outfits for the photo shoot.

Q: What do we wear to our family portrait session?

A: Most of our family portrait clients try to coordinate colors and styles for their session.  Attire can be either casual or dressy based on the style of the location or based on what you all as a family decide on wearing for your photos.

Q: Where can I have my photo shoot?

A: We have a list of locations we can email you where you can choose from for your photo shoot. Certain locations will have a fee.


Questions about Video

Q: How long from my event (wedding/quince/other) until I get to see my final video edit?

A: 4 Months / 120 Days

Q: How long will my final video edit be?

A: There are two options for your final video which is decided before the editing process begins.  You will have either chosen the documentary style 30 min. to 1 hour or highlight style 3 min. to 10 minutes.

Q: How is my final video edit going to be delivered to me?

A: You will receive your final video edit in a 6×6 leatherette DVD album.

Q: Will I be able to purchase more than one copy of my final video edit?

A: Yes, you can purchase another DVD album or a digital download.


Questions about Products

Q: When will I receive my canvas?

A: 7- 14 days after selected images have been turned in to Ben Briones Studios.  Delivery to client takes 7-14 days from order placement.

Q: When will I receive my album?

A: Physical album delivery to client takes 7-14 days from order placement.

Q: How do I select photos for my album?

A: Ben Briones Studios will select the photos for your album.


Questions about finances

Q: Do you offer payment plans?

A: We offer payment plans on all of our services. All packages require a deposit.

Q: How do I pay?

A: There are different options: (1) Online Payment sent to you via Email. (2) Venmo or PayPal. (3) Over the phone. (4) Cash or Check in person.

Q: When are my payments due?

A: Payments are due between the 1st and the 5th of every month.  Unless discussed otherwise with Ben Briones Studios and amended in your contract.

Q: Are there late fees if I fail to pay on time?

A: Yes, there is a $35 late fee that will automatically be applied to your account balance.

 

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